Refund and Returns Policy
At Home Sophisticated , we strive to provide you with the highest quality products and an exceptional shopping experience. We understand that sometimes things don’t go as planned, so we’ve created a straightforward refund and returns policy to ensure your satisfaction.
Returns Policy
We want you to be completely happy with your purchase. If for any reason you are not satisfied, you can return most items within 7 days of delivery for a full refund or exchange. Please review the following guidelines:
Eligibility for Returns
- Items must be returned in their original condition , unused, and with all original tags, packaging, and accessories included.
- Furniture, custom-made, personalized, or special-order items are non-returnable unless they arrive damaged or defective.
- Clearance and sale items may be eligible for exchange only, depending on the product.
- Proof of purchase (order confirmation or receipt) is required for all returns.
Return Process
- Initiate a Return : Contact our customer service team at support@homesophisticated.com within 7 days of receiving your order. Provide your order number and details about the item(s) you wish to return.
- Return Authorization : Once your return request is approved, we will send you a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
- Pack Your Item : Securely pack the item(s) in its original packaging along with all accessories, manuals, and documentation. Include a copy of your invoice or order confirmation.
- Ship the Item : Send the package to the address provided by our customer service team. Please note that customers are responsible for return shipping costs unless the item is defective or we made an error in fulfilling your order.
Refunds
- Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days .
- Refunds will be issued to the original payment method used during checkout. Depending on your bank or financial institution, it may take additional time for the refund to appear in your account.
- Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.
Digital Products
Due to the nature of digital products, all sales for downloadable content (e.g., e-books, design templates, software, etc.) are final and non-refundable once the download link has been accessed or the file has been delivered. However, if you encounter any issues with your digital purchase, please contact us immediately at support@homesophisticated.com , and we will do our best to resolve the issue.
If the digital product is defective or does not match the description provided on our website, we may offer a refund or replacement at our discretion. To qualify for assistance:
- Notify us within 7 days of purchase.
- Provide proof of the issue (e.g., screenshots, error messages, or detailed descriptions).
Damaged or Defective Items
If you receive a damaged or defective physical item, please notify us immediately within 7 days of delivery. We will arrange for a replacement or issue a refund at no additional cost to you. To report a damaged or defective item:
- Email us at support@homesophisticated.com with photos of the damage/defect and your order details.
- Our team will guide you through the next steps, which may include returning the item or providing a replacement.
Exchanges
If you’d like to exchange an item for a different size, color, or product, please follow the same return process outlined above. Once we receive your returned item, we will process the exchange. Additional shipping charges may apply for exchanges if the new item has a higher price than the original.
Non-Returnable Items
Certain items cannot be returned or exchanged due to hygiene, safety, or customization reasons. These include:
- Custom-made or personalized items.
- Perishable goods (e.g., plants, flowers).
- Items marked as “Final Sale” or “Clearance.”
- Gift cards.
- Digital products after the download link has been accessed.
International Returns
For international orders, customers are responsible for all return shipping costs and any applicable customs duties or taxes. Please ensure that the item is securely packaged and sent back to the address provided by our customer service team.